All parcels are shipped with Australia Post at a flat rate of $8.50 Australia wide. And $11.50 Express Post. Both have tracking.
Purchasing Express does not mean your order is sent earlier, it just ensures it gets to you faster once posted.
Please be aware of potential customs and import taxes for international orders.
All parcels to New Zealand are shipped with Australia Post at a standard rate of $19.00 with tracking.
All orders to United States (Ultrasound Keepsakes only) are shipped with Australia Post at a standard shipping rate of $25.00 with tracking.
All orders to United Kingdom are shipped with Australia Post at a standard shipping rate of $28.00 with tracking.
Custom Footwear is sent out within 2-4 weeks and Ultrasound Art is sent within 8-10 weeks (from the time I get to your name on the waitlist) depending on my order volume at the time. Plus shipping. Please allow extra time in high peak times such as sales, winter and major holidays.
Items ship from Brisbane, Australia.
Once your parcel is on the way we will send you an email with your tracking number for delivery.
Please note that in the event of a lost or damaged parcel we will work together with you and Australia Post to resolve the issue. In case of a lost parcel, an investigation will be lodged with Australia Post (this investigation may take up to 5 business days). If the parcel is confirmed as lost we will refund or replace your item. In case of a damaged item please see our returns policy.